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Refund and Cancellation

Homeovedic  >  Refund and Cancellation

Refund Policy

  • In case of requesting an online refund, please send an e-mail or call our Jaipur office.
  • Refund request is applicable if made within 30 days of placing fresh treatment order or within 30 days of beginning of the remaining applicable treatment period (3,6 or 12 months) before the medicines are dispatched.
  • In case of requesting online refund, cancellation will be confirmed online and the refund would be credited back to the account used for payment, after deduction of applicable cancellation charges.
  • In case of offline payments the refund may be given only by cheque in favour of the patient (or guardian) who have made the payment. No refund will be made by cash. The refund will be made available from our Jaipur office.
  • The time taken to get refund may be dependent on the factors such as the credit card company, bank or other institutes, over which we may have no control.
  • If the above institutes levy extra charges for refund, the refund amount may vary accordingly.
  • Trendz Forever reserves rights to modify the refund policy at its discretion, without notice.
  • Please note that Trendz Forever is not liable to give any refund to those patients who do not revert back to us by sending a reply to the questionnaire, within one year of signing up for the treatment. Those patients who do not reply to the questionnaire even after reminders twice (by e-mail as well as by post), will not be liable for any refund nor any medication if they do not respond within one year from the date of sign-up or within 6 months of the dispatch of the last batch of medicine, in case of those who have chosen for 6 or 12 months plan.
  • Use of our services amounts to agreeing to the refund policy.
  • In case of having medicine being sent or collected from our center, there will not be any possibility to get refund as our medicines and consultation are individual specific.
  • In case you have questions or queries, please feel free to talk to our support team.
  • In case of refund request any time during the course of treatment, following deductions will be applicable:
    • Consultation and handling charges: Rs. 1500/-
    • 300/- will be charged per week of the medicines dispensed or until the date of refund request.
    • There is no refund on the dispensed medicines, or medicines not used by the patients, as medicines are not usable by us in any way.
    • The refund request will be valid only if made before the end of the treatment plan opted by the patient, which may be for 3, 6, 12, 18 months.
    • No refund will be available if the patient approaches after the end of the course of treatment.
  • If the patient claims to recover within a period shorter than the treatment plan opted for, there will be no refund available, as the treatment plan indicates cost of the treatment up to the specified period.
  • How to request a refund: Patient is requested to mention order number and receipt of fees/ transaction number. No refund will be available without a valid receipt.
  • The refund request will be processed within the 15 days from the day of receiving refund request.
  • Instruction about this Refund Policy has been displayed on the notice board.
  • Starting of treatment confirms that the patient has agreed to this Refund Policy.